Terms of Use

TERMS OF SALES

DEFINITIONS: ORDER or RESERVATION or RENTAL  : Purchase of Services

SERVICES: Rental accommodation or pitch ACCOMMODATION  : Tent, caravan, recreational mobile home and light recreational accommodation.

ARTICLE 1 - SCOPE

These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or pitch on the Le Mus de Loup campsite operated by SARL Le Mus de Loup to non-professional customers ('Customers or the Customer') on its website https://www.lemusdeloup.com/ .

The main characteristics of the Services are presented on the website https://www.lemusdeloup.com/ .

The Customer is required to read it before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.

The contact details of the Service Provider are as follows: Camping Le Mus de Loup, 42 Allée de La Ferme 17390 RONCE LES BAINS.

These conditions apply to the exclusion of all other conditions, and in particular those applicable to other Services marketing channels.

These General Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document.

Unless proven otherwise, the data recorded in the service provider's computer system constitutes proof of all transactions concluded with the Client.

Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, the Customer has, at any time, a right of access, rectification, and opposition to all of his data. personal by writing, by mail and justifying his identity, to: Camping Le Mus de Loup, 42 Allée de La ferme 17390 RONCE LES BAINS.

The Customer declares to have read these General Conditions of Sale and to have accepted them by ticking the box provided for this purpose before the implementation of the online Order procedure as well as the general conditions of use of the website https: / /www.lemusdeloup.com/ .

These General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the website on the date of placing the Order.

ARTICLE 2 – RESERVATIONS

The Customer selects on the site the services he wishes to order, according to the following methods: The validation of the order in so-called "bare pitch" mode will be taken into account upon receipt of the reservation contract accompanied by a deposit check from €50. The reservation contract will be sent on request. The validation of the order in so-called “rental accommodation” mode will be taken into account upon receipt of the rental contract (available on the site: https://www.lemusdeloup.com/ ) accompanied by a deposit check representing 25% of the amount of the stay. It is the Customer's responsibility to verify the accuracy of the Order and to immediately report any errors. The Order will only be considered final after the Customer has been sent confirmation of the acceptance of the Order by the Service Provider, by e-mail. Any Order placed on the websitehttps://www.lemusdeloup.com/constitutes the formation of a contract concluded at a distance between the Customer and the Service Provider. All Orders are nominative and cannot, under any circumstances, be transferred.

ARTICLE 3 – PRICES

The Services offered by the Service Provider are provided at the rates in effect on the website https://www.lemusdeloup.com/ , when the order is registered by the Service Provider. Prices are expressed in Euros, excluding and including tax. The rates take into account any reductions that may be granted by the Service Provider on the website https://www.lemusdeloup.com/ . These prices are firm and non-revisable during their period of validity, as indicated on the website https://www.lemusdeloup.com/ , the Service Provider reserves the right, outside this period of validity, to modify the prices at any time.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is drawn up by the Service Provider and given to the Customer when the Services ordered are provided.

3.1. TOURIST TAX

The tourist tax, collected on behalf of the community of communes of Royan, is not included in the rates. Its amount is determined per person and per day and varies according to the destination. It is to be paid when booking.

ARTICLE 4 - PAYMENT CONDITIONS

4.1. DEPOSIT

A deposit corresponding to 25% of the total price of the supply of the Services ordered is required when the Customer places the order. It must be paid upon receipt of the rental contract and attached to the copy to be returned. It will be deducted from the amount of the fees but not reimbursed by the Service Provider in the event of cancellation less than 15 days before the scheduled arrival date (except in cases of force majeure and exceptional derogations provided for in paragraphs 6.3.2 and 6.3.3).

The balance of the stay must be paid in full 21 days before the date of arrival (under penalty of cancellation of this rental).

4.2. PAYMENTS

Payments made by the Customer will only be considered final after effective collection of the sums due by the Service Provider. In the event of late payment and payment of sums owed by the Customer beyond the time limit set above, and after the payment date appearing on the invoice sent to the latter, late payment penalties calculated at the rate per week of 10% of the amount including tax of the price of the provision of the Services, will automatically and automatically be acquired by the Service Provider, without any formality or prior formal notice. Late payment will result in the immediate payment of all sums owed by the Customer, without prejudice to any other action that the Service Provider would be entitled to bring, in this respect, against the Customer.

4.3. NON-COMPLIANCE WITH PAYMENT TERMS

In addition, the Service Provider reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations. .

4.4. MEANS OF PAYMENT

No additional costs, higher than the costs borne by the Service Provider for the use of a means of payment, may be invoiced to the Customer.

ARTICLE 5 - PROVISION OF SERVICES

5.1. PROVISION AND USE OF SERVICES

The accommodation or pitch may be occupied from XX hours on the day of arrival and must be vacated by 10 am on the day of departure. The accommodations and pitches are provided for a determined number of occupants for rental and cannot under any circumstances be occupied by a greater number of people. Accommodation and pitches will be returned in the same state of cleanliness as on delivery. Otherwise, the tenant will have to pay a lump sum of 80 € for cleaning. Any damage to the accommodation or its accessories will result in immediate repairs at the tenant's expense. The inventory statement at the end of the lease must be strictly identical to that at the start of the lease. 

5.2. SECURITY DEPOSIT

For accommodation rentals, a security deposit of €150 is required from the tenant on the day the keys are handed over and returned to him on the day of the end of the rental, subject to any deduction of the costs of repairs. This deposit does not constitute a limit of liability.

ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF THE STAY BY THE CUSTOMER

No reduction will be granted in the case of a late arrival, an early departure or a change in the number of people (whether for all or part of the planned stay).

6.1. MODIFICATION

In the event of modification of the dates or the number of people, the Service Provider will endeavor to accept requests for modification of the date as far as possible within the limits of availability, and this without additional costs. Any request for a reduction in the duration of the stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by article 6.3 .

6.2. INTERRUPTION

A premature departure will not give rise to any refund from the latter.

6.3. CANCELATION

6.3.1 In the event of cancellation of the Reservation by the Customer after its acceptance by the Service Provider less than 15 days at least before the scheduled date of the reserved Rental, for any reason whatsoever except force majeure, the deposit paid to the Reservation, as defined in article 4 - CONDITIONS OF PAYMENT of these General Conditions of Sale will be automatically acquired by the Service Provider, as compensation for termination, and cannot give rise to any reimbursement. In all cases of cancellation, the processing and management fees (article 3) will be retained by the Service Provider.

6.3.2 By way of derogation from paragraph 6.3.1, in the event that the cancellation of the stay is justified by the fact that one of the participants is affected directly or indirectly by COVID 19 (infection or contact case), and that this situation would call into question his participation in the stay, the cancellation will be made without compensation for termination. The processing and management fees (article 3) will nevertheless remain acquired by the Service Provider. The Customer must imperatively justify the event giving rise to the right to cancellation without compensation for termination.

6.3.3 By way of derogation from paragraph 6.3.1, in the event that the Customer is forced to cancel the stay in full due to government measures that do not allow participants to travel (local confinement, travel ban), then even that the campsite is able to perform its obligation and accommodate them, the Service Provider will issue a credit note corresponding to the sums paid by the Client, less the processing and management costs (article 3) which will remain acquired by the Service Provider. This non-refundable and non-transferable credit will be valid for 18 months.

ARTICLE 7 - CLIENT RESPONSIBILITY

7.1. PUBLIC LIABILITY

The Customer hosted on a site or in accommodation must be insured for civil liability. A certificate of insurance may be requested from the Customer before the start of the service.

7.2. ANIMALS

Pets are accepted, under the responsibility of their masters. They are accepted subject to the packages available from the Service Provider and payable locally. 1 ^st and 2 ^nd category dogs, within the meaning of article L 211-12 of the rural and maritime fishing code, are prohibited.

7.3. INTERNAL RULES

Rules of procedure are displayed at the entrance to the establishment and at reception. The Customer is required to read and respect it.

ARTICLE 8 - RESPONSIBILITY OF THE PROVIDER - WARRANTY

The Service Provider guarantees the Customer, in accordance with the legal provisions and without additional payment, against any lack of conformity or hidden defect, resulting from a defect in the design or execution of the Services ordered. In order to assert his rights, the Customer must inform the Service Provider, in writing, of the existence of defects or lack of conformity within a maximum period of one month from the provision of the Services. The Service Provider shall reimburse or rectify or have rectified (as far as possible) the services deemed to be defective as soon as possible and at the latest within 30 days following the finding by the Service Provider of the defect or defect. Reimbursement will be made by crediting the Customer's bank account or by bank check addressed to the Customer. The Service Provider's guarantee is limited to the reimbursement of the Services actually paid for by the Client and the Service Provider cannot be considered responsible or in default for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French case law. Services provided through the website https://www.lemusdeloup.com/ of the Service Provider comply with the regulations in force in France.

ARTICLE 9 - RIGHT OF WITHDRAWAL

Activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance selling.

ARTICLE 10 – PROTECTION OF PERSONAL DATA

The Service Provider, drafter of these presents, implements the processing of personal data which has the legal basis:

● Either the legitimate interest pursued by the Service Provider when it pursues the following purposes: Prospecting, management of the relationship with its customers and prospects, organization, registration and invitation to of the Service Provider's events, the processing, execution, prospecting, production, management, follow-up of requests and customer files, the drafting of documents on behalf of its customers.

● Either compliance with legal and regulatory obligations when implementing processing for the purpose of: prevention of money laundering and terrorist financing and the fight against corruption, invoicing, accounting. The Service Provider only keeps the data for the duration necessary for the operations for which they were collected as well as in compliance with the regulations in force. In this respect, customer data is kept for the duration of the contractual relationship increased by 3 years for the purposes of animation and prospecting, without prejudice to storage obligations or limitation periods. In terms of preventing money laundering and terrorist financing, the data is kept for 5 years after the end of the relationship with the Service Provider. In terms of accounting, they are kept for 10 years from the end of the accounting year. Prospect data is kept for a period of 3 years if no participation or registration in the Service Provider's events has taken place. The data processed is intended for the authorized persons of the Service Provider. Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, individuals have a right of access to data concerning them, rectification, interrogation, limitation, portability, 'erasure. The persons concerned by the processing implemented also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data having as a legal basis the legitimate interest of the Service Provider. , as well as a right to opposition to commercial prospecting. They also have the right to define general and specific directives defining the way in which they intend to exercise, after their death, the rights mentioned above.

• By e-mail to the following address: lemusdeloup@wanadoo.fr
• Or by post to the following address: SARL Le Mus de Loup, 42 Allée de La Ferme 17390 RONCE LES BAINS, accompanied by a copy of a signed identity document.

The persons concerned have the right to lodge a complaint with the CNIL.

ARTICLE 11 - INTELLECTUAL PROPERTY

The content of the website https://www.lemusdeloup.com/is the property of the Service Provider and its partners and is protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting. In addition, the Service Provider remains the owner of all intellectual property rights in the photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the request of the Client) with a view to providing the Services to the Client. The Client is therefore prohibited from any reproduction or use of said studies, drawings, models and prototypes, etc., without the express, written and prior authorization of the Service Provider, who may condition it on financial compensation.

ARTICLE 12 - APPLICABLE LAW – LANGUAGE

These General Terms and Conditions of Sale and the resulting operations are governed by and subject to French law. These General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

ARTICLE 13 – DISPUTES

All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have be resolved between the Service Provider and the customer will be submitted to the competent courts under the conditions of common law . The Customer is informed that he may in any case have recourse, in the event of a dispute, to a conventional mediation procedure or to any other alternative method of dispute resolution. In particular, he may have free recourse to the following Consumer Mediator:

Médicys 73 boulevard de Clichy 75009 PARIS or on the website: https://medicys-conventionnel.fr/

ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE

The Customer acknowledges having had communication, prior to placing his Order, in a readable and understandable manner, of these General Conditions of Sale and of all the information and information referred to in Articles L 111-1 to L111-7 of the Code of consumption, in addition to the information required pursuant to the decree of October 22, 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in open-air hotels and in particular: The essential characteristics of the Services, taking into account the medium used and the Services concerned; the price of the Services and related costs; information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if they are not apparent from the context; information relating to legal and contractual warranties and their methods of implementation; the functionalities of the digital content and, where applicable, its interoperability; the possibility of resorting to conventional mediation in the event of a dispute; information relating to the terms of termination and other important contractual conditions.  The fact for a natural (or legal) person to order on the website https://www.lemusdeloup.com/ implies full and complete acceptance of these General Conditions of Sale, which is expressly recognized by the Customer, who waives, in particular, to rely on any contradictory document, which would be unenforceable against the Service Provider.

Version applicable from January 22, 2021